While times may change, cultures vary from place to place, business strategies differ according to industry, and technology revolutions continue to advance rapidly, the true principles of leadership are constant and stand the test of time. Whether you’re looking at the citizens of ancient Greece, the Hebrews in the Old Testament, the armies of the last five hundred years, the rulers of modern Europe, the tribal heads in remote villages, or the business people of today’s global economy, the laws of leadership stand tall like the law of gravity.
True leadership goes beyond mere position and it supersedes human appointment. The hallmark of exceptional leadership comes only from influence, and that cannot be bought with any price. It must be earned through who the leader is and what he possesses. The proof of a leader is always found in the followers. Many leaders in position tend to fall into the trap of managing their teams without influencing them positively. Yet, the truth remains that the more influence a leader has over his followers, the faster and greater he is able to achieve the desired outcomes.
Our ability to relate effectively with our own inner thoughts and emotions as well as connecting with diverse profiles in the workplace is critical to our success as modern day leaders and managers. Relational quotient (RQ) has been highly recognized by the world today as one of the most important skillsets necessary to drive personal and business results across different job levels through CEO to executives under different work circumstances.
Every leader desires to see success in their work, relationships, family, and different spheres of life. Yet, as the world moves so fast like the lightning speed, the balancing act to ensure different areas are flourishing is not an easy job. Often than not, some areas are being compromised and they eventually sabotage the overall wellness of the leader to lead the organization or team effectively.
What separates the average from the extraordinary? It is the spirit of excellence and stride in every task we perform! Striving for excellence means going beyond the assigned duty and walking the extra-mile road. What are the attributes and qualities in extra-mile professionalism? How do you win the hearts of your customers by playing the important part of extra-mile professionalism in any job?
Customer service is all about touching the heart of people and making them feel in a certain way. There is one powerful saying by Maya Angelou. She said, “
People will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Caring for the feelings and emotions of your customers is really the key to your marketing campaigns because word of mouth spreads like wild fire in a world of social media today.
So how do you touch the emotions of your customers?
Do you desire to make a lasting impact in the lives of people around you? Have you ever wondered what a transformative conversation can do to a person who is searching for real answers to her inner quest? This training coupled with coaching program targets at equipping the individuals to become a more reflective and effective agent of lasting change. The training and coaching process will result in personal, family, organizational, and community transformation to those who will be influenced by you.
We live in a digital age where our daily rhythms have been programmed by constant time pressure, unending multi-tasking and relentless calls for our unyielding attentions. We race through our days having little pauses to consider who we truly are and where we really want to go or even what we have become inside of us. Many of us have too much on our plates and we become exhausted and tired inside of us trying to do the balancing acts. We try our best to do the best we can but when demands exceed our inner capacity, we begin to make convenient choices that get us through our days and nights but take a toll on our self-care which eventually impacts our personal, team and organizational performance.